The 482 Collective respects diversity, promotes equity, and fosters a culture of inclusion. We are committed to ensuring that the people we support feel seen, heard, and understood, and know that they matter. We provide services at no cost to the client, regardless of race, ethnicity, culture, religion, gender, sexual orientation, age, ability, social or economic status. We also recognize that identities tend to be overlapping. We are aware that intersectionality, privilege, and disadvantage shape women's experiences of trauma and access to resources. We deliver directly to the client according to need and our capacity to help. We remove barriers to access by providing information to clients about resources they may not be aware of, providing interpretation services during intake to support clients when English is not a first language, and taking ethno-cultural backgrounds into consideration when distributing donated items.
We keep lines of communication open for extended support when needed. We are constantly learning how to improve what we do and how we do it. We spend extra time listening closely to our clients' needs and struggles so we can respond accordingly and with compassion. We do not discriminate when hiring staff, welcoming volunteers, and interacting with clients and community support workers. We adhere to federal and provincial legislation and codes, including the Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code.
The 482 Collective is committed to providing a fully accessible experience, in person, over the phone, and online – so that everyone we interact with is treated with dignity and able to maintain their independence. Our warehouse space is compliant with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) – including accessible parking, automated doors, wide open indoor spaces for easy navigation, and a fully accessible washroom.
We share information with clear, simple language so that our communications are easy to understand. We are small but growing quickly and are working to adopt new policies to ensure that the people we support - and those who help us support them - can access our services with ease, whether they have visible or non-visible disabilities.
Terms & Conditions
Welcome to the 482 Collective’s website. By using this site, you assent to these Terms and Conditions. If you do not agree to all these Terms and Conditions, do not use this site. The content is for informational purposes only. Relying on any information provided on this site is at your own risk. If you violate any of these Terms and Conditions, your permission to use the content automatically terminates and you must destroy any copies you have made of the content. These Terms and Conditions describe the entire agreement between us and any site user. This site may contain sensitive information. If you find these materials offensive or triggering, please exercise discretion. The 482 Collective provides site and content on an "as is" basis. Information will be transmitted over a medium beyond the control and jurisdiction of the 482 Collective. We do not assume liability for delay, failure, interruption or corruption of any data. You may view or download information or material on the 482 Collective’s site for your personal, non-commercial only. In using this website, you agree that the 482 Collective is not legally responsible for any decision made or action taken based on information provided. The use of this website does not create any relationship with you and does not obligate the 482 Collective to you. Websites linked from the 482 Collective’s site are created by those organizations and we do not make any representations about those sites.
OUR POLICIES ARE CREATED WITH THE GUIDANCE OF JUMOL ROYES, ADVISOR TO THE BOARD ON MATTERS OF DEI, AND THE LEGAL KNOWLEDGE + EXPERTISE OF BOARD DIRECTOR, KATHLEEN HOGAN
REGISTERED CANADIAN CHARITY #73364 3670 RR0001 The 482 Collective is a registered Canadian charity operating with full transparency in accordance with canada.ca/charities-giving. We issue tax receipts for minimum donations of $25 CAD after fees.