Accessibility Policy
The 482 Collective is committed to providing a fully accessible experience, in person, over the phone, and online – so that everyone we interact with is treated with dignity and able to maintain their independence. Our warehouse space is compliant with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) – including accessible parking, automated doors, wide open indoor spaces for easy navigation, and a fully accessible washroom.
We share information with clear, simple language so that our communications are easy to understand. We are small but growing quickly and are working to adopt new policies to ensure that the people we support - and those who help us support them - can access our services with ease, whether they have visible or non-visible disabilities. |
Inclusion Policy
The 482 Collective respects diversity, promotes equity, and fosters a culture of inclusion. We are committed to ensuring that the people we support feel seen, heard, and understood, and know that they matter. We provide services at no cost to the client, regardless of race, ethnicity, culture, religion, gender, sexual orientation, age, ability, social or economic status. We also recognize that identities tend to be overlapping. We are aware that intersectionality, privilege, and disadvantage shape a person's experiences of trauma and access to resources. We deliver directly to the client according to need and our capacity to help. We remove barriers to access by providing information to clients about resources they may not be aware of, providing interpretation services during intake to support clients when English is not a first language, and taking ethno-cultural backgrounds into consideration when distributing donated items.
We keep lines of communication open for extended support when needed. We are constantly learning how to improve what we do and how we do it. We spend extra time listening closely to our clients' needs and struggles so we can respond accordingly and with compassion. We do not discriminate when hiring staff, welcoming volunteers, and interacting with clients and community support workers. We adhere to federal and provincial legislation and codes, including the Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code. |
Privacy Policy
The 482 Collective is committed to protecting the privacy of our donors. We value your trust and strive to be transparent and accountable to you. We collect and maintain certain information that you provide to us. The 482 Collective collects and maintains personal information that you, our donors, provide to us when you: (a) Contact us by phone, mail, or email, in person or via our website, (b) Register for an event, (c) Make a contribution, either on our website, at a special event, over the phone or by mailing in a check, and (d) Navigate through our website. We may collect and maintain the following types of information about our donors: (a) Personal information, including: (i) Contact information, (ii) Giving information, including types and amounts of donations and credit card information. We use secure transaction methods when collecting credit card information over the internet, (iii) Information on events attended and publications received, and (iv) Any other information you might provide, such as public comments or testimonials posted on our website. (b) Non-personal information that does not personally identify you, (c) Information about your equipment, browsing actions and patterns, including information automatically collected through technical methods such as browser cookies, flash cookies, or web beacons. The 482 Collective collects and maintains personal information to: (a) Plan and conduct fundraising campaigns, which includes understanding our donors and communicating information about our work and how you can be involved. (b) Provide and enhance the programs and services we deliver to our communities, (c) Aggregate so that we can evaluate the impact of our work, (d) Establish a relationship and communicate with you about our programs, special events and funding needs, (e) Process donations and event registrations and issue tax receipts, and (f) Analyze giving patterns. We consider all information about any financial and non-financial transactions between you and the 482 Collective highly confidential. We employ appropriate security measures designed to protect it. We will not share, sell or exchange your personal information except as provided. We use a third-party service provider to process donations. You can view their privacy policy and terms of service. The provider is bound by strict confidentiality rules, and your information will only be used to the extent necessary to process the donation. To opt out of receiving our communications or to review the personal information that we have collected about you, please contact our Privacy Officer at [email protected]
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Terms & Conditions
Welcome to the 482 Collective’s website. By using this site, you assent to these Terms and Conditions. If you do not agree to all these Terms and Conditions, do not use this site. The content is for informational purposes only. Relying on any information provided on this site is at your own risk. If you violate any of these Terms and Conditions, your permission to use the content automatically terminates and you must destroy any copies you have made of the content. These Terms and Conditions describe the entire agreement between us and any site user. This site may contain sensitive information. If you find these materials offensive or triggering, please exercise discretion. The 482 Collective provides site and content on an "as is" basis. Information will be transmitted over a medium beyond the control and jurisdiction of the 482 Collective. We do not assume liability for delay, failure, interruption or corruption of any data. You may view or download information or material on the 482 Collective’s site for your personal, non-commercial only. In using this website, you agree that the 482 Collective is not legally responsible for any decision made or action taken based on information provided. The use of this website does not create any relationship with you and does not obligate the 482 Collective to you. Websites linked from the 482 Collective’s site are created by those organizations and we do not make any representations about those sites.
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